COVID-19 CHANGES & CUSTOMER SAFETY

 

CONTACT US: +44 (0)1707 271 200

 

BOOK AN ONLINE APPOINTMENT

 

WE ARE OPEN:

OPEN: Tues - Sat: 11am - 4pm

CLOSED: Monday & Sunday

 

Our website and online shop is always open! Please email us with any questions at: info@fionarae.co.uk

FIONARAE-NAME Untitled-1 Instagram-icon Twitter-icon Facebook-icon Pinterest-icon WARRANT-LOGO-ONLY

Safety During Covid-19

Your safety and comfort is of utmost importance to us.  We can’t wait to see you back in Fiona Rae Jewellery – and have worked hard to make sure that you can shop safely.

 

You may wish to book an appointment to shop with us to avoid waiting times as we will be restricting the number of visitors and opening hours for the safety of you and our team. This means you can tell us what you’re looking for so we can prepare for your visit to provide our high level of personal customer service even if you prefer to spend less physical time in the gallery at the present moment.

 

Our complimentary personal shopping also extends to phone, email and video, whatever suits you best. We want you to know we’re here to give you our full time and attention, to share an uplifting jewellery experience when we all need it most.

 

We will be limiting the number of visitors to a maximum of two people at a time.  

 

Our team will wear a visor or face mask for bespoke appointments or simply if requested with perspex screens for added safety.

 

Hand sanitiser is available for you to wash your hands before the consultation and handling jewellery, our staff will also wash their hands before assisting you along with sanitising surfaces, jewellery and equipment regularly.  

 

We may ask you to take a photo of your face outside the shop for security. ID will also be required for collecting items purchased online or over the phone.

 

All payments will be contactless - cash payments will not be accepted at this time.

 

 

Join the Fiona Rae VIP List today

COPYRIGHT FIONA RAE 2020