F.A.Q

Can I visit your shop/studio and view the jewellery?

Yes, you can find us at Hatfield House, Stable Yard.

 

Opening Times:

Monday: Closed (Open on Bank Holidays)

Tuesday to Sunday: 10.30am to 5.30pm (Closed on Sundays during Jan - 11th Feb 2018)

 

Please feel free to call us on +44 (0)1707 271200 and make an appointment to view a collection. We are based at The Villandry Room, Stable Yard, Hatfield House, Herts, AL9 5NQ.

 

 

What are your delivery charges?

UK Special Delivery is £9.95 (3 - 5 days)

UK Next Day Special Delivery is £12.95 (If your order is placed before 1pm. Next day delivery is not availble on Mondays as we are closed)

European Delivery £12.95 (5 - 10 working days)

International Delivery £19.95 (5 - 10 working days)

More info on delivery....

 

 

Can I order from overseas? 

Yes. Either place your order online or call us on +44 (0)1707 271200. Your price will be show in pounds sterling, and the actual transaction on your card will leave your account in pounds sterling. The delivery charge for overseas is £12.95 to Europe (5 - 10 working days), £19.95 to the rest of the world (5 - 10 working days). Please note that postage costs may vary if item(s) is of a high value for insured post.

 

 

What is your policy for returns and exchanges?

We do accept returns and exchanges at Fiona rae either in our shop or by post. Any returns must be unworn and in the orginal packaging with reciept or a gift reciept. All returns must be within 14 days of delivery or purchase date for an exchange, return or credit note.

More info on returns or exchages....

 

 

Do you offer a bespoke service?

Yes. Our bespoke service provides a free inital personal consultation with Fiona Rae, to create one-off pieces that are truely unique.  

More info about our Bespoke Service....

 

 

Do you offer an engraving service?

Yes. We offer high quality hand engraving as part of our bespoke service, for we love the personal details in every piece we make.

More info about our Engraving Service....

 

 

Is gift wrapping available?

Yes. If you wish for an item to be gift wrapped instore or for delivery this service is available for an additional £5.00 for each item. Your jewellery will be wrapped with beautiful handmade wrapping paper and tied with silk ribbon. Simply select the Gift Wrapping box before you add an item to your basket.

More info about our Gift Wrapping Service....

 

 

Is VAT charged online?

VAT is charged at 20% for all orders and is included in the retail price.  Please email info@fionarae.co.uk if you have further queries about VAT, or call us on +44 (0)1707 271200.

 

 

Which payment methods do you accept?

In the Fiona Rae shop we accept Visa, MasterCard, Maestro, Electron, Solo card payments, bank transfers and cheques.

(Please note that cheques and bank transfers are to be cleared before item is dispatched or collected)

We accept payment online by PayPal and accept payments via all major debit and credit cards as well as bank transfers through PayPal. Customers do not need to have a PayPal account to pay.

In addition, you can also pay for all or part of your order using Fiona Gift Vouchers.

Contact us for more info....

 

 

How do I redeem a gift voucher?

They are redeemable on our online shop or in our studio shop at Hatfield house.Vouchers are valid for 12 months from the date of purchase, and can be posted straight to the recipient if you wish. You can also have a special message in the Comments / Additional Information box at the checkout stage.

Our gift vouchers are available in various denominations (from £20 to £5000) and you can purchase any multiple of these vouchers. Each gift voucher has a can be redeemed against any purchase in store or by phone.

 

 

How do I measure my ring size?

For help finding your ring size please visit our shop for . Please note we can only give a ring size for our own rings as and please click here to visit our guide to measuring your ring size.

 

 

How do I know what chain size?

The length of a chain really depends on what feels comfortable to wear. An average length is between 16 - 18 inches.

At Fiona Rae we supply different lengths to suit our customers. Please note that some pendants are sold on a long length chain.

 

 

What is Vermeil?

Vermeil is a combination of Sterling Silver with a layer of gold on top also known as gold plating.To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick. At Fiona Rae we use 18 carat gold with 3 - 5 microns.

 

 

Are Fiona Rae diamonds from traceable sources?

Yes. We have the best source of conflict free diamonds and know every detail about our stones. All our stones are provided by Fiona's close family connections in the diamond and gemstone industry in London, for the highest quality and knowledge.

 

 

 

What are the twelve birthstones?

January       Garnet

February     Amethyst

March          Aquamarine

April             Diamond

May              Emerald

June             Pearl & Moonstone

July              Ruby

August         Peridot

September  Sapphire

October       Opal & Tourmaline

November   Topaz & Citrine

December   Turquoise

 

 

What are the anniversary gemstone chart?

1st Year     Gold Jewelry                            

2nd Year    Garnet

3rd Year     Pearls

4th Year     Blue Topaz

5th Year    Sapphire

6th Year    Amethyst

7th Year    Onyx

8th Year    Tourmaline

9th Year    Lapis Lazuli

10th Year  Diamond Jewelry

11th Year  Turquoise

12th Year   Jade

13th Year   Citrine

14th Year   Opal

15th Year   Ruby

16th Year   Peridot

17th Year   Watches

18th Year   Cat's-Eye

19th Year   Aquamarine

20th Year   Emerald

21st Year   Iolite

22nd Year  Spinel

23rd Year   Imperial Topaz

24th Year   Tanzanite

25th Year   Silver Jubilee

30th Year   Pearl Jubilee

35th Year   Emerald

40th Year   Ruby

45th Year   Sapphire

50th Year   (Golden Jubilee)Gold

55th Year   Alexandrite

60th Year   (Diamond Jubilee) Diamond

70th Year   (Sapphire Jubilee) Sapphire

80th Year   (Ruby Jubilee) Ruby