CONTACT US: +44 (0)1707 271 200
We are currently working on an appointment only basis for those wishing for a bespoke piece.
Our website and online shop is always open! Please email us with any questions at: firstname.lastname@example.org
FREE POSTAGE UK (MAINLAND ONLY)
Can I visit your shop/studio and view the jewellery?
Yes, you can find us at Hatfield House, Stable Yard.
Monday: Closed (Open on Bank Holidays)
Tuesday to Sunday: 10.30am to 5.30pm (Closed on Sundays during Jan - 11th Feb 2018)
Please feel free to call us on +44 (0)1707 271200 and make an appointment to view a collection. We are based at The Villandry Room, Stable Yard, Hatfield House, Herts, AL9 5NQ.
What are your delivery charges?
UK Special Delivery is £9.95 (3 - 5 days)
UK Next Day Special Delivery is £12.95 (If your order is placed before 1pm. Next day delivery is not availble on Mondays as we are closed)
European Delivery £12.95 (5 - 10 working days)
International Delivery £19.95 (5 - 10 working days)
Can I order from overseas?
Yes. Either place your order online or call us on +44 (0)1707 271200. Your price will be show in pounds sterling, and the actual transaction on your card will leave your account in pounds sterling. The delivery charge for overseas is £12.95 to Europe (5 - 10 working days), £19.95 to the rest of the world (5 - 10 working days). Please note that postage costs may vary if item(s) is of a high value for insured post.
What is your policy for returns and exchanges?
We do accept returns and exchanges at Fiona rae either in our shop or by post. Any returns must be unworn and in the orginal packaging with reciept or a gift reciept. All returns must be within 14 days of delivery or purchase date for an exchange, return or credit note.
Do you offer a bespoke service?
Yes. Our bespoke service provides a free inital personal consultation with Fiona Rae, to create one-off pieces that are truely unique.
Do you offer an engraving service?
Yes. We offer high quality hand engraving as part of our bespoke service, for we love the personal details in every piece we make.
Is gift wrapping available?
Yes. If you wish for an item to be gift wrapped instore or for delivery this service is available for an additional £5.00 for each item. Your jewellery will be wrapped with beautiful handmade wrapping paper and tied with silk ribbon. Simply select the Gift Wrapping box before you add an item to your basket.
Is VAT charged online?
VAT is charged at 20% for all orders and is included in the retail price. Please email email@example.com if you have further queries about VAT, or call us on +44 (0)1707 271200.
Which payment methods do you accept?
In the Fiona Rae shop we accept Visa, MasterCard, Maestro, Electron, Solo card payments, bank transfers and cheques.
(Please note that cheques and bank transfers are to be cleared before item is dispatched or collected)
We accept payment online by PayPal and accept payments via all major debit and credit cards as well as bank transfers through PayPal. Customers do not need to have a PayPal account to pay.
In addition, you can also pay for all or part of your order using Fiona Gift Vouchers.
How do I redeem a gift voucher?
They are redeemable on our online shop or in our studio shop at Hatfield house.Vouchers are valid for 12 months from the date of purchase, and can be posted straight to the recipient if you wish. You can also have a special message in the Comments / Additional Information box at the checkout stage.
Our gift vouchers are available in various denominations (from £20 to £5000) and you can purchase any multiple of these vouchers. Each gift voucher has a can be redeemed against any purchase in store or by phone.
How do I measure my ring size?
For help finding your ring size please visit our shop for . Please note we can only give a ring size for our own rings as and please click here to visit our guide to measuring your ring size.
How do I know what chain size?
The length of a chain really depends on what feels comfortable to wear. An average length is between 16 - 18 inches.
At Fiona Rae we supply different lengths to suit our customers. Please note that some pendants are sold on a long length chain.
What is Vermeil?
Vermeil is a combination of Sterling Silver with a layer of gold on top also known as gold plating.To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick. At Fiona Rae we use 18 carat gold with 3 - 5 microns.
Are Fiona Rae diamonds from traceable sources?
Yes. We have the best source of conflict free diamonds and know every detail about our stones. All our stones are provided by Fiona's close family connections in the diamond and gemstone industry in London, for the highest quality and knowledge.
What are the twelve birthstones?
June Pearl & Moonstone
October Opal & Tourmaline
November Topaz & Citrine
What are the anniversary gemstone chart?
1st Year Gold Jewelry
2nd Year Garnet
3rd Year Pearls
4th Year Blue Topaz
5th Year Sapphire
6th Year Amethyst
7th Year Onyx
8th Year Tourmaline
9th Year Lapis Lazuli
10th Year Diamond Jewelry
11th Year Turquoise
12th Year Jade
13th Year Citrine
14th Year Opal
15th Year Ruby
16th Year Peridot
17th Year Watches
18th Year Cat's-Eye
19th Year Aquamarine
20th Year Emerald
21st Year Iolite
22nd Year Spinel
23rd Year Imperial Topaz
24th Year Tanzanite
25th Year Silver Jubilee
30th Year Pearl Jubilee
35th Year Emerald
40th Year Ruby
45th Year Sapphire
50th Year (Golden Jubilee)Gold
55th Year Alexandrite
60th Year (Diamond Jubilee) Diamond
70th Year (Sapphire Jubilee) Sapphire
80th Year (Ruby Jubilee) Ruby
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