Privacy Policy

We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them.

If you are under 18, we require that you inform a parent or guardian about the Fiona Rae Privacy Policy and you must have their consent before  placing an order at Fiona Rae.

The following information is provided by Fiona Rae to allow our online visitors to be fully informed of our Privacy Policies. By visiting the Website you are accepting and consenting to the practices described in this Privacy Policy and the other terms and conditions on the Website

Fiona Rae reserves the right to occasionally make changes to our privacy policy. These updated policies will be available to view on the Website and your continued use of the Website after such changes shall indicate your consent to such varied terms.

You can visit our website without providing any personal information.

If you would like to receive information concerning Fiona Rae you can sign up to our mailing list or fill out the form in Contacts providing us with your full name, email address, postal address and telephone number.

If you would like to place an order online Fiona Rae will require this same information above plus your credit card details and billing address, thus allowing Fiona Rae to process and fulfil your order.  

You can request that Fiona Rae amends or deletes any personal information we hold about you at any time and we will deal with such request promptly. Payment details will generally be deleted 21 days after a purchase has been complete.


If you give Fiona Rae your personal information we will use this information to register you with our website. We will send you announcements or communications by email only if you give us your permission by submitting your personal details.


We may collect non-personal data about use of the website for administration purposes. For example pages visited, times and volume of use of the services as well as Traffic Data. This includes logs, details of networks, time of log-on or access, length of sessions and similar systems data, allowing Fiona Rae to review and improve our services to you.


Online Security

Fiona Rae uses appropriate security information to help protect the information you give us and to ensure that your shopping experience is safe, simple and secure. is registered with PayPal Secure Payment which is an authentic site. PayPal ensures that your information is kept private while in transit between your web browser and their web server.

PayPal is committed to protecting the privacy of their users. When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers. They only see your email address, date of sign-up, and whether or not you have completed PayPal's Verification process.

The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to PayPal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, PayPal server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.


Cookies are pieces of information a website can send to your computer for record keeping purposes.

Fiona Rae uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

They allow us to ascertain which web pages are visited and for how often to make our website more user friendly and to give you a better experience when you return to the website.

Most web browsers automatically accept cookies but you do not have to accept them. However your visit to our website will be significantly enhanced if cookies are not disabled. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Fiona Rae will use your personal information for processing your orders, payments and to provide you with a personalised shopping experience.

We will also use your details to fulfil and deliver your orders and manage your account successfully.

Fiona Rae may also check your personal information with credit agencies to prevent fraud. Such checks may be recorded by such agencies. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.



When you register with we will provide you with a link to the Privacy Policy and the Consent Button for the collection of your personal data.

At all times, we will offer you the opportunity to unsubscribe from any service to which you have registered. Any e-mail we send you will contain an easy automated ‘unsubscribe’ link so that you can choose not to receive certain emails from Fiona Rae.

Should you choose to have your name and personal data completely removed from our database please send an email to or by writing to us at: The Villandry Room, Hatfield Park, Hatfield, Herts, AL9 5NQ.  Following receipt of such a request we will remove all personal data that we are not required to maintain for any reason.

Please allow 7 days for your personal data to be removed.

Contact Us

If you have any comments or queries regarding our Privacy Policy or if you wish to exercise your right of access opposition and correction of your personal data please send an email to or write to us at the following address: The Villandry Room, Hatfield Park, Hatfield, Herts, AL9 5NQ.


By visiting you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.